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Company Name: The Pew Charitable Trusts
Position Title: Manager, Technology Support
Location: Washington, Dist. Columbia, 20004, United States
Overview of Information Technology
Information Technology (IT) at Pew takes a proactive
approach toward the use of technology to increase the organization's capacity
for high-quality strategic philanthropy. Executive staff at Pew recognizes the importance
of technology and supports related initiatives to advance the institution's
goals. As a result, IT strives to continuously improve and apply current
technology to achieve organizational goals.
The department comprises highly competent, forward-thinking professionals who are responsible for the technology needs of all Pew staff, as well as for Pew's subsidiaries. IT is organized into distinct areas of responsibility, including strategic alignment of technology with the business, implementation of new systems projects, the operation and enhancement of Pew's application systems, Pew's technology infrastructure, desktop, and user support, training, and cyber-security.
The Manager, Technology Support is a leader within the technical support group in Information Technology and is responsible for the management of Pew's desktop support staff; the delivery of technical support and services; and the overall satisfaction of our customers. The manager must have a strong customer service background coupled with technical skills in all aspects of desktop support, network connectivity, computer operating systems, mobile devices, and desktop hardware and software applications for Pew's domestic and international staff.
The position, based in Pew's Washington, DC office, reports to the Senior Manager, Technical Support and is responsible for managing staff located in both Washington DC and Philadelphia.
Additional Requirements (preferred):
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.
The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.
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