Tuesday, June 8, 2021

BDPA Tech & Career Talk w/ Donald Anderson - June 11, 2021 @ 11:30 AM EST

 

Tech & Career Talk w/ Donald Anderson

Topic:
DevOps/Cloud Automation

Presenter:
Donald Anderson
(Genesys, Director - Multi-cloud Ops Automation)

When: 
June 11, 2021 @ 11:30 AM EST

Zoom Registration Link:
https://zoom.us/meeting/register/tJIqdO-upzkvHdALCMJfxKKqQ49xKCKGboCb

Biography:

Donald Anderson has over 20 years of experience in technology operations engineering roles including U.S. Navy service as an IT system technician and recently over 8 years of service at Genesys.com in the Cloud Operations department.

Donald is the Director of the Genesys Multicloud Ops Automation team and is a subject matter expert in technology service management and manual process automation.

Donald has a passion and proven track record for leading initiatives which have successfully automated numerous manual processes (such as automated customer onboarding, automated infrastructure provisioning, automated software deployment, automated employee onboarding, automated network administration, etc.), resulting in optimized customer experience and employee satisfaction.

Donald is passionate about diversifying the tech industry by carrying out his life’s purpose to promote tech education to the youth in inner-city schools and communities similar to where he was raised in the neighborhoods of Roll Hill in Cincinnati and Venerable Flackville in Indianapolis. 

Donald holds over a dozen advanced technology certifications and attended Northwest High School, Ivy Tech community college, and the Purdue School of Engineering at IUPUI.

 



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Thursday, May 20, 2021

Job Posting - Manager, Technology Support - The Pew Charitable Trusts - Washington, Dist. Columbia, 20004

 


 

 

Company Name:              The Pew Charitable Trusts

Position Title:                   Manager, Technology Support

Location:                           Washington, Dist. Columbia, 20004, United States

Overview of Information Technology

Information Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization's capacity for high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology and supports related initiatives to advance the institution's goals. As a result, IT strives to continuously improve and apply current technology to achieve organizational goals.

The department comprises highly competent, forward-thinking professionals who are responsible for the technology needs of all Pew staff, as well as for Pew's subsidiaries. IT is organized into distinct areas of responsibility, including strategic alignment of technology with the business, implementation of new systems projects, the operation and enhancement of Pew's application systems, Pew's technology infrastructure, desktop, and user support, training, and cyber-security.

Position Overview
The Manager, Technology Support is a leader within the technical support group in Information Technology and is responsible for the management of Pew's desktop support staff; the delivery of technical support and services; and the overall satisfaction of our customers. The manager must have a strong customer service background coupled with technical skills in all aspects of desktop support, network connectivity, computer operating systems, mobile devices, and desktop hardware and software applications for Pew's domestic and international staff.

The position, based in Pew's Washington, DC office, reports to the Senior Manager, Technical Support and is responsible for managing staff located in both Washington DC and Philadelphia.

Responsibilities

  • Delivery of technical support and customer satisfaction.
  • Management of ticket flow and technician workload; setting daily priorities to meet department goals and customer expectations.
  • Collaborate directly with help desk answering services vendor
  • Oversight of the day to day operations of technology support.
  • Collaboration with the other groups within IT to ensure issue handoff; knowledge transfer and customer satisfaction.
  • Creation and publication of metrics from Pew's service management system.
  • Development and continual review of technology support processes and training materials.
  • Creation and periodic review of knowledge base articles.
  • Periodic evaluation and refinement of processes to ensure accurate and timely delivery of services.
  • Team development; coaching and mentoring; supplying opportunities to for technicians to improve their skills and knowledge.
  • Deliver feedback to team members at regular intervals and conduct performance evaluations.
  • Management of internal communications to our customers on technology related issues; collaboration with communications staff.
  • Establishment of effective and productive working relationships with staff at all levels within Pew.
  • Provide data to support staffing decisions and support IT leadership in staff planning. Ensure appropriate staffing levels are maintained and participate in hiring of staff.
  • Plan, coordinate and participate in off-hours project requirements as well as on-call support.
  • Other duties as assigned.

 

Requirements

  • Bachelor's degree or equivalent years of experience required.
  • Highly customer service focused with demonstrable experience in meeting and managing customer expectations. Skilled at managing customer expectations.
  • Minimum of eight years of relevant experience in help desk or desktop support services.
  • Minimum of three years of relevant management experience in desktop support or a related area.
  • A positive attitude and ability to develop productive relationships with staff at all organizational levels.
  • Excellent written and oral communication skills; advanced ability to communicate technical concepts to technical and non-technical staff.
  • Demonstrable, hands-on technical skills with a focus on all aspects of desktop support and mobile devices.
  • Strong knowledge of ITIL concepts and current technology protocols and standards.
  • Strong critical thinking skills: the capacity to understand, analyze and creatively solve problems.
  • Effective leadership through delegation and task management skills.

Additional Requirements (preferred):

  • Certifications:

·          

    • ITIL Foundation.
    • HDI Desktop Support Manager.
    • MCSA for Windows 10.
    • CompTIA A+.
  • Apple Certified Support Professional.
  • Experience with Microsoft Intune or similar desktop management system.
  • Experience with ServiceNow or similar service management system.
  • Experience with the implementation of ITIL best practices

Total Rewards

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; and work/life benefits to maintain a good balance.

The Pew Charitable Trusts is an equal opportunity employer, committed to a diverse and inclusive workplace. Pew considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law.



Apply Here:
https://www.click2apply.net/ozBOMxtJY56QSJQKfZlPG

 

 

PI137100645



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Saturday, May 1, 2021

Job Posting Services

 

Job Posting Services

Are you looking for a special and unique talent? Contact us to find out how you can connect with our online community of over 25,000 subscribers.


Home Page

Post on home page: $300 for 30 days


Send advertising submissions to Milt Haynes, milt@blacksgonegeek.org



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Wednesday, April 21, 2021

BDPA CyberEarth 21' Tech Summit April 22-24, 2021

 


Cyber Earth 21'

We are pleased to announce BDPA's 5th Annual Earth Day Tech Summit: #CyberEarth21.

When: April 22-24, 2021

Register: https://cyberearth21.eventbrite.com/

Additional Infohttps://www.cyberearth.bdpadc.org

Industry Day - April 22, 2021, 11AM-3PM EST
Our Earth Day Tech Summit panelists from Industry will discuss mutually beneficial relationships, their success stories, and technology channel partners who put product into the hands of new customers and generating revenues by distributing complimentary products and services. 

This year's panelists include Industry and Cyber executives from International Association of Microsoft Channel Partners (IAMCP),  Microsoft's Black Channel Partner Alliance (BCPA), and BDPA (formerly known as Black Data Processing Associates.)

Media Day - April 23, 2021, 11AM-3PM EST
Technology, Legislative Affairs, and Media panelists with Industry, Small Business, and HBCU program leaders featuring our Air Force Research Laboratory (AFRL), GDIT, IBM, National Defense University(NDU), and Samsung USA.

Career Day & APBi - April 24, 2021, 11AM-3PM EST
Presentations, panelists, and an Advance Planning Briefing for Interns (APBi) from Department of State(DOS), National Oceanic and Atmospheric Administration (NOAA), Air Forces Cyber (AFCYBER), and BDPA Student Member panelists from High School Computer Coding Competition (HSCC) teams and JROTC.



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