Saturday, September 29, 2012

Knowledge Management 101 – Volunteer Call


Knowledge is only potential power. It becomes power only when, and if, it is organized into definite plans of action and directed to a definite end. – Napoleon Hill

Since I've been working as a Knowledge Manager, I have a new found appreciation for the power of knowledge. So what better way to share with the community than by working with Blacks Gone Geek (BGG) volunteers to apply ITIL Knowledge Management principles?

Knowledge Management
ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.

Knowledge Manager - Process Owner
The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information. His primary goal is to improve efficiency by reducing the need to rediscover knowledge.

Volunteer Call
I’m looking for knowledge managers, project managers and business analysts to migrate the BGG knowledge repository (aka SKMS, see definition below) to the Microsoft Office 365 Enterprise Edition platform. By working on this project you will not only learn new skills in knowledge management, you’ll also gain valuable work experience that you can add to your resume.

Time Commitment: 5 hours a week

Project Duration: October – December, 2012

Meeting Time: Wednesdays, 7pm central/8pm eastern

If you’re interested in gaining expertise in knowledge management, let me know. It’s a good field to pursue as I’m already getting calls from headhunters looking for experienced knowledge managers.

Warm regards,

Milt Haynes, Founder and Chief Architect
Blacks Gone Geek

Service Knowledge Management System (SKMS) The Service Knowledge Management System (SKMS) is the central repository of the data, information and knowledge that the IT organization needs to manage the lifecycle of its services. Its purpose is to store, analyze and present the service provider's data, information and knowledge. The SKMS is not necessarily a single system – in most cases it will be a federated system based on a variety of data sources.

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